Refund & Cancellation Policy

Our issue with the desktop computer was repaired in a timely manner and with polite profesional help.-- Thanks!
    -Ames Printing

Technician did a wonderful job resolving our issue with Windows and Quickbooks today. I will recommend US Tech to others based off our help today.
    -Rachelle

James and Sam did a very professional job on my computer. Apparently it was in serious shape.They restored it in much better shape than it was before. I am very satisfied with the work they combined on. And they did it very quickly which was an added advantage.
    -Peter W Spink Sr

I would like to commend both Maddy and Sam with troubleshooting my computer and installing my printer today. They were both very helpful and patient with me. If I ever need assistance again I would be thrilled to work with both of them.
    -Margaret Schneider

Us Tech is an independent provider of remote tech support services for software and peripherals. We provide uncomparable service because we have expertise in products from a wide variety of third-party companies. Us Tech has no affiliation with any of these third-party companies unless such relationship is expressly specified. For permitted use and specific warranties associated with the software and peripherals, please contact the relevant third party. Us Tech is not responsible for third party content provided on or through the website and you bear all risks associated with the use of such third party content, products and services. Us Tech’s support staff are Us Tech Certified Technicians but do not necessarily hold any certifications from any third party unless expressly specified.

CANCELLATION POLICY

If you choose to cancel the Us Tech service, you will need to contact our Billing Department for a refund.
Please be advised that service cancellation fees do apply. If we cannot resolve your initial issue, then you will get the appropriate reimbursement from our Billing Department.
For incident based plans, you will be eligible for refund when any of the following criterions are met: You have all the prerequisites which were required to resolve the problem and Issue was not resolved by an Us Tech technician. Seven days have not passed after the issue was last resolved by an Us Tech technician.
If your subscription plan included any software/application, the price of the software/application will not be refunded in case of cancellation of service.

CANCELLATION AND REFUND OF SERVICES.

You may cancel the Services at any time by providing Us Tech with a notice of your intent to cancel your services by sending an email to support@ustech.ca. You acknowledge that the cancellation will be effective from the beginning of the next month after you provide notification to Us Tech via the e-mail. Us Tech will provide you with email confirmation of both your request to cancel Services and the actual cancellation of Services. If you do not receive a confirmation of your request to cancel after sending an email or if you do not receive a confirmation of Service cancellation, you must notify Us Tech by sending an email to support@ustech.ca or contacting Us Tech Customer Care by telephone.

Money Back Guarantee within Seven days:

You are entitled to receive your money back in case we are unable to solve your primary issues to your satisfaction, or if you are not satisfied with the resolution. You must apply for this refund within Seven days of purchase of your plan in order to avail the Money Back Guarantee. You are required to send a mail to support@ustech.ca stating your name, details of the plan and the reason for seeking a refund. We would revert to you within 2 working days on details of your refund.

Request for Refund

In the unusual and rare event that you are ever unsatisfied with the services, you can submit the request for refund by the following link:
Submit the request for refund: support@ustech.ca

Refund

You will receive refund or any credits for any charges already billed to your account in proportion to the amount of time left in your subscription period. The time left in your account would be calculated to the nearest month left in your service period. For example if you have a 1 year subscription and you chose to cancel the subscription in the third month of service you would receive a refund for the nine months left in your service. A minimum of $49 would be deducted from each PC per year of subscription at the time of cancellation. So, if your subscription is for 2 years, the minimum deduction would be $98. There would be no refunds in case of incident based support if at least one of your issues has been successfully resolved. In case you have used our service and still file for refund, your account would become ineligible to receive full refund from us. For any further query please feel free to contact us by dialing our toll free number or by sending us a mail at support@ustech.ca

For any billing issue please contact us @ 1866 226 0603